By accessing this website, you agree to the following terms and conditions of use. In these terms and conditions, ‘Click & Connect’ means Click & Connect Limited and their related companies and appointed agents that host services on this website.
Exclusions and Limitations
The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, Click & Connect:
- (a) Excludes all representations and warranties relating to this website and its contents, including inaccuracies or omissions.
- (b) Excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits, and indirect, consequential, and incidental damages.
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
Content Changes and Accuracy of Information
Click & Connect may make changes to the contents of this website, including descriptions and prices of goods and services advertised, at any time and without notice. Personalization of the site based on user activity and preferences may change the appearance and contents of this website at any time. Some information on this website is taken from sources external to Click & Connect or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information about prices, compensation limits and conditions, delivery times, packaging requirements, posting restrictions, and prohibitions, and conditions of posting in countries outside the United Kingdom before relying on it. Click & Connect does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.
Links to this Website
You may not create a link to any page of this website without Click & Connect’s prior written consent. If you do create a link to a page of this website, you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this Website
Click & Connect does not monitor or review the content of other parties’ websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Click & Connect. Click & Connect is not the publisher of such opinions or material.
Software
Although Click & Connect uses reasonable endeavors to ensure that any software made available by it on this website is suitable for downloading, installation, and use by third parties, all such software is provided “as is” without any warranty. Specifically, and without limitation, Click & Connect does not warrant that any such software is virus-free, without defects, Year 2000-compliant, compatible with other software or operating systems, or suitable for any specific purpose. Click & Connect accepts no liability for any loss or damage caused by the downloading, installation, or use of any such software, and the general exclusions and limitations above apply to such downloading, installation, or use.
General
These terms and conditions are governed by the laws of Zambia. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English courts. If any of these terms or conditions are deemed invalid or unenforceable for any reason, then the invalid or unenforceable provision will be severed from these terms and conditions, and the remaining provisions will continue to apply. Click & Connect Ltd is a company registered in England and Wales, number 12345678, registered office [Address].
Terms of Service
Activation of an account with Click & Connect Limited (hereinafter “Click & Connect” or the “Website”) will represent the customer’s acceptance of this agreement, as detailed in the Terms and Conditions and acceptance of Click & Connect Privacy Policy. Click & Connect reserves the right, at its sole discretion, to change or modify the terms and conditions at any time. It is the registered customer’s responsibility to review the Terms and Conditions regularly. If any of the Terms and Conditions are not agreeable, you can stop using the services provided by Click & Connect.
By using Click & Connect services, the customer accepts responsibility to comply with any export and import control laws and regulations applicable to the countries the goods originate from and are being sent to.
By registering as a customer of Click & Connect or by delivering parcels to Click & Connect Origin Warehouses, you accept that:
- Click & Connect will provide a customer number and online account and provide access to a delivery address in the UK, USA, South Africa, and India (hereinafter “Origin Hub”), where the customer can have parcels and mail delivered for export.
- The customer accepts and authorizes the Origin Hub to open all parcels for inspection prior to packing for export.
- Click & Connect will deliver your parcels to their assigned agents in your country and to no other party unless agreed beforehand.
- The customer authorizes all parcels to be sent to their delivery town and will accept payment of all charges relating to the cost of handling, customs clearance, and freight charges as per charges outlined in Click & Connect rate and service schedules provided to the customer.
- The customer accepts any charges relating to customs import duty and customs clearance charges, which must be payable prior to receiving the goods from the clearing agent.
- The customer accepts that shipping costs are charged on the gross weight or volume weight (dimensions) of the shipment, whichever is greater.
- Prohibited or restricted merchandise that is not storable may be returned to the supplier where possible, and the customer accepts the cost of postage. Where the merchandise cannot be returned, it may be destroyed, given to charity, or provided to the relevant authorities.
- No shipment shall be released before payment has been made for services provided by Click & Connect and its agents.
- Claims for lost or damaged items must be made within 7 days of either (a) notification of loss of merchandise while in Click & Connect control or (b) receipt of damaged goods from Click & Connect and its agents.
- Click & Connect does not accept responsibility for damaged or faulty electronics.
- Click & Connect does not accept responsibility for damage to television screens that may break in transit.
- All expenses to have the merchandise delivered to the Origin Hub are for the buyer and/or the seller.
- Where merchandise is received without an invoice, the Origin Hub will estimate the value of the merchandise for shipping purposes, and unless otherwise advised by the customer, will ship the goods using the estimated value.
- Customs evaluations will be made based on the shipping value as either (a) estimated by the Origin Hub, (b) indicated on the supplier’s/seller’s invoice as received with the merchandise, or (c) as advised prior to departure by the customer.
- Values cannot be changed once the merchandise has left the Origin Hub’s warehouse, while the goods are in transit, or during customs clearance.
- Click & Connect will not accept any responsibility for the loss or damage to goods before arrival at the Origin Hub.
- Click & Connect will not accept any responsibility for the loss of goods where signed proof of delivery to the Origin Hub cannot be provided by the buyer or seller of the merchandise.
- It is the customer’s responsibility to periodically check the Prohibited and Restricted Items list as shown on the Website, and depending on your destination country, be aware that certain merchandise may either require an import license, additional documentation, and/or cause problems and delays during customs inspection.
- Airline and country regulations may change without prior notice or warning.
- Click & Connect Administrators are authorized to make corrections or alterations to customer accounts. They will, however, endeavor to notify the customer of changes and reasons for the changes.
- Click & Connect and its agents will round up the weight of parcels to the nearest 0.5 kilos.
- Click & Connect will split parcels if they contain items of hazardous nature. They may be removed and repacked into adequate or appropriate packaging to ensure they are sent in compliance with airline regulations.
- Click & Connect will not accept responsibility for the loss of any merchandise that is not correctly addressed as per the instructions listed on the Website or other Click & Connect correspondence.
- All transit times provided are estimated. Click & Connect intentions are to meet its estimated delivery lead times always, however, there are circumstances beyond Click & Connect control that may cause Click & Connect to deliver outside of the estimated delivery dates.
- Click & Connect does not consolidate parcels. Parcels are registered and sent individually as and when they arrive at the Origin Hub.
- Click & Connect and its agents determine current rates of exchange based on current rates as advertised on www.xe.com with a small mark-up to protect against currency fluctuations.
- In no circumstances shall Click & Connect be liable in contract, tort (including negligence or breach of statutory duty), or otherwise howsoever, and whatever the cause thereof:
- for any increased costs or expenses;
- for any loss of profit, business, contracts, revenues, or anticipated savings, or
- for any special indirect or consequential damage of any nature whatsoever, including, but not limited to, loss of use, loss of business or loss of profits, arising directly or indirectly out of the provision by Click & Connect of any of its Services, or of the performance, non-performance, or delayed performance by Click & Connect.