Hero Background

GET A FREE SHIPPING QUOTE

*
*
*
*

Fill in the details above to get an estimate.

Policies & Rates

Everything you need to know about our shipping rates, insurance policies, and mandatory import permits.

SHIPPING
RATES

Predictable pricing for your international shipments. USA and UK rate cards below.

🇺🇸 USA Shipping Rates

WeightPrice
250g (0.25kg)$15
500g (0.5kg)$20
1kg – 2kg$28/KG
2kg – 10kg$20/KG
10kg – upwards$18/KG

🇬🇧 UK Shipping Rates

WeightPrice
0 – 0.25kg$10
0.25kg – 0.5kg$15
0.5kg – 1kg$17
1kg – 10kg$17/KG
10kg upwards$15/KG

🇺🇸 USA Special Items

ItemPrice
Laptops$100
Phones$40
Perfumes 10ml – 100mls$20
Perfumes above 100mls$25
Watches$15
Smart watches$20
Drones$160
Ps5 Console$160
Insured package

INSURANCE
POLICY

All high-value items must be insured before shipping from our US and UK offices.

10% of item cost
For items valued between $100 – $1,000
5% of item cost
For items valued at $1,000 and above

Please Note: If your item has not been insured, we are only able to cover the cost of up to $100 should anything happen to a package whilst in transit.

MANDATORY IMPORT
PERMITS

It is now mandatory to obtain a permit for the importation of the following items. Contact the relevant authority before shipping.

For Medicinal Products:

Medicinal Products

Zambia Medicines Regulatory Authority

Tuleteka Road, Off Makishi Road

P.O. Box 31890

Lusaka, Zambia

Email: pharmacy@zamra.co.zm

Tel: +260 211 220 429

For Plants:

Plants

Plant Quarantine & Phytosanitary Service

Zambia Agriculture Research Institute

Mt Makulu Central Research Station

Private Bag 7, Chilanga

Tel: +260 211 278130

Fax: +260 211 278130

For The Importation of Seeds:

The Importation of Seeds

Ministry of Agriculture

Mulungushi house

Independence Ave.

P.O. Box 50197 Lusaka

Website: www.agriculture.gov.zm

Email: info@agriculture.gov.zm

Tel: +260 01-253933

Fax: +260 250305

For The Importation of Drones:

The Importation of Drones

Zambia Civil Aviation Authority - Contact Us

Former Zambia Airways Technical Base, Hanger 38/947M

Kenneth Kaunda International Airport

P.O Box 50137, Lusaka, Zambia

Tel: +250 211 251861 / 251677

Fax: +260 211 251841

Disclaimer

Kindly note that you are required to open your parcels before leaving our offices. Therefore, we will not be held responsible for packages after collection.

Lusaka: +260 979 993 338
Email: sales@clickandconnectzambia.com
Website: www.clickandconnectzambia.com
Click & Connect delivery vans

FREQUENTLY ASKED
QUESTIONS

Registration and Account

What is Click & Connect?

Click & Connect is a global shopping platform that facilitates international online shopping.

Registration and Account

How does Click & Connect work?

The process involves registration, receiving a unique Client ID, and shopping at international retailers with provided instructions.

Registration and Account

Can I have different billing and shipping addresses?

Yes, Click & Connect offers flexibility, allowing different billing and shipping addresses.

Registration and Account

How do I change my account information?

You can change your account information by logging into your profile and navigating to the Account Settings section, or by contacting our support team.

Shipping and Tracking

What countries do you ship to?

Click & Connect offers international shipping to various countries. Check our shipping information for the complete list.

Security & Returns

Is Click & Connect secure?

Yes, Click & Connect prioritizes security, using industry-standard encryption and measures to protect personal information.

Security & Returns

What happens if my item is damaged during shipping?

In the rare event of damage during shipping, contact customer support with order details for assistance.

Security & Returns

Can I return items?

Returns are subject to the policies of individual retailers. Review the retailer’s return policy, and contact customer support for assistance.